Refund and Returns Policy

At DevCr8-tor, we are committed to providing top-quality digital products and a seamless experience for our customers. Since all our products are digital, we have outlined a clear Return and Refund Policy to address any concerns or issues.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

  1. Technical Issues:
    • If you encounter technical problems that prevent access to or proper use of the purchased digital product, and the issue cannot be resolved after troubleshooting, you may qualify for a refund.
  2. Incorrect Product Delivery:
    • If the product delivered does not match the description or is different from what was purchased, a refund may be issued.
  3. Defective Digital Files:
    • If the downloaded product is incomplete, corrupted, or otherwise defective, and a replacement cannot be provided within 7 days, a refund may be granted.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  1. Change of Mind:
    • We do not offer refunds for simply changing your mind after purchase.
  2. Customer Misunderstanding:
    • Refunds will not be granted if the product was purchased due to a misunderstanding of its features or content, as all details are clearly outlined in the product descriptions.
  3. Unauthorized Use or Distribution:
    • If the product has been downloaded, shared, or otherwise used in an unauthorized manner, the purchase is final.
  4. Late Requests:
    • Refund requests made more than 14 days after the purchase date will not be considered.

Refund Request Process

To request a refund, please follow these steps:

  1. Provide Proof of Purchase:
    • Submit your order number or transaction ID to verify the purchase.
  2. Explain the Issue:
    • Include a detailed description of the problem, along with any relevant documentation (e.g., screenshots or error messages) to support your claim.

Resolution Timeline

Refund requests are typically reviewed and processed within 7 business days. If approved, the refund will be issued to the original payment method within 7–10 business days, depending on your payment provider.

Alternative Resolutions

In situations where a refund is not possible, we may offer:

  • Product Replacement: A corrected or updated version of the purchased product.
  • Store Credit: Credit for future purchases on our website.

Important Notes

  • All sales are final unless they meet the specific criteria outlined above.
  • This policy is designed to ensure fairness for both our customers and the integrity of our digital products.

By purchasing from DevCr8-tor, you agree to the terms outlined in this policy.

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